Erik Thorvig

“…The iMS software has drastically improved internal and external service functions. The software is utilized amongst multiple departments (clerk's office, engineering, public works, building inspections, planning, zoning, fire, code enforcement) depending on their needs. The platform allows for various permits to be applied for and paid online and eliminates the need for contractors, residents, businesses etc. to come to city hall to obtain permits. Overall the software has been a huge asset to the City of Blaine employees and customers.”

Erik Thorvig

( City of Blaine, MN )

Other Testimonials

[The iMS] online permitting & inspection system has reduced the time required to process large batches of electrical permits from weeks to seconds. The [iMS] system was launched by DLI's Construction Codes & Licensing Division, in partnership with Minnesota IT Services. Since the launch, nearly 95% of all electrical permits have been applied for online. On Dec. 11, 2019, more than 1,500 electrical permits from a single contractor were processed electronically in seconds. Previously, it would have required five weeks of staff time to process the paper applications. "The department's new [iMS] IT systems have brought significant efficiencies & greater sustainability to both the department & the homeowners & businesses that engage with them," said DLI Commissioner.

Minnesota Department of Labor and Industry (DLI)

( St. Paul, MN )

"The renewal of Residential Rental Licenses for The City of Daytona Beach is the most hectic time of the year. In 2022, we had almost 2,000 licenses to renew with the only payment avenue being by check...It was an extremely stressful time for us. In 2023, the city obtained IMS software. IMS staff custom built a process so our property owners could pay their license renewals online by check, debit, or credit card and if their inspection was current, the system automatically emailed the Rental License to them immediately upon payment. This saves so much time, so much postage and allows property owners online access their accounts like never before. For me, this renewal year has been far less stressful. IMS staff have gone above and beyond to try and accommodate our specific workflows and tailor our system to meet our specific needs and I am grateful for their efforts and diligence." - Ms June Barnes, Residential Rental Program Coordinator

June Barnes

( City of Daytona Beach, FL )

We have worked with Vance Bradshaw and Intuitive Municipal Solutions to upgrade an interface between our new billing software and Trakit from CRW/CentralSquare. We have found Vance & the iMS team to be highly responsive and attentive. Work has been timely and thoroughly thought out. They has diligently chased down interface issues and presented us with choices when needed. He has adapted to our delivery timing and been flexible about change orders. They have relentlessly followed up with us to gather feedback. We would be happy to work with him and his company again.

Sheri Brown

( City of Oceanside, CA )

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