One platform for the entire community development lifecycle
From the first online application to the final inspection, iMS brings permitting, licensing, planning, inspections, and code enforcement together, configured to the way your agency already works.
Permitting
Apply, pay, review, and inspect, all online.
Give citizens, contractors, and staff a tailored experience for every permit type. Applicants apply online, pay fees, check review and inspection status, and schedule inspections, while staff spend less time on data entry and more time moving permits forward.
- Online application submittal and document upload
- Online fee payment for registered users
- Review routing, checklists, and conditions
- Inspection scheduling and results from the field
- Automated status notifications by text and email
Licensing
Business licenses and renewals in seconds.
A complete cloud-based licensing solution. Citizens and out-of-area contractors can apply for, pay for, and renew licenses without a trip to City Hall, and configurable renewal rules keep everyone current automatically.
- Self-service apply, pay, and renew
- Configurable license types and renewal cycles
- Automated renewal reminders
- Conditions tied to inspections and compliance
Planning & Zoning
Submit projects anytime, from anywhere.
Developers submit projects whenever they're ready, even when your planners and engineers are out of the office. An enhanced communication system keeps applicants and reviewers in sync from intake through approval.
- Electronic project submission
- Collaborative review between applicants and staff
- Automated text and email notifications
- Configurable workflows per application type
Inspections
Schedule, route, and complete inspections in the field.
Inspectors view their task list and daily schedule, build an efficient route, and record results on any device, with map integration so the day's stops are always in view.
- Daily schedule and task lists
- Route mapping with ESRI ArcGIS and Google
- Field results, photos, and notes from any device
- Instant status updates back to applicants
Code Enforcement
From citizen report to resolution.
Put problem reporting into the hands of citizens and give officers the tools to capture and document violations on the spot, with no waiting until they're back at the office.
- Citizen-submitted complaints and reports
- Field case creation with photos and notes
- Officer task lists, schedules, and routing
- Violation tracking through resolution
Reporting & Analytics
See the whole operation at a glance.
Dashboards and reports surface the metrics agencies care about, from volumes and turnaround times to revenue and workload, so leaders can make decisions with current, accurate data.
- Configurable dashboards for staff and leadership
- Operational and revenue reporting
- Daily rules executed automatically across records
- Audit-ready process logs
Implementation
Every agency works a little differently, so iMS is built to be configured, not coded, to match your processes. Agency-designated administrators use inline Configuration Mode to adjust workflows and fields, while Audit Mode tracks every change with date, time, user, and previous and current values. The result is a system that fits the way you already work and adapts as your needs evolve.
- Inline configuration of workflows and fields
- Audit trail of every administrative change
- Data migration from failing legacy systems
- Standardized roles and rights for staff
Support
Agencies choose iMS for the software and stay for the support. Our team understands government, answers the phone, and keeps improving your system long after go-live, implementing enhancements that benefit both applicants and staff.
- Responsive, US-based customer support
- Continuous enhancements after go-live
- Hands-on configuration help
- A platform that grows with you
Ready when you are
See what iMS can do for your agency
Walk through the suite with our team and see how configurable permitting, licensing, planning, inspections, and code enforcement come together.